FAQ

Q: When will I get my order?
A: All orders are processed by our office within 3 business days, and are shipped within a 7 business days of processing. International orders can take over 7 days - 3 weeks to be delivered, so thank you for your patience.

Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard & American Express( Except For 311, and John Fogerty Stores).

Q: Can I exchange or return an item I ordered?
A: Yes. Unworn items and accessories can be returned or exchanged, however Please attach a note in the package stating reason for return/exchange. (Please call or check online for product availability). Exchanges and Returns will receive a STORE CREDIT. See above for limitations.

Q: What if I accidentally list an incorrect address as my shipping address?
A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”

Q: I want to order something, but it’s out of stock! When will you get more products in?
A: Check back for updated stock (we are constantly updating the store) Items in this store tend to sell our quickly.

Q: My card was declined but I still was charged
A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.

Q: I have multiple transactions on my bank statement.
A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.

Q: Where do I access my MP3's & Downloadable Products
A: log into your account. On the left hand side options, find MY DOWNLOADABLE PRODUCTS. Your Mp3's and downloadable products will be here. All Downloads are available for a 1 time download so please download on your main computer.

Q: I forgot my password, how do find it.
A: Go to my account, click forgot Password. It will email you password update.

Q: What do I do if I am having trouble with my cart?
A: Try enabling cookies on your browser.
For Internet Explorer:
  • Click on Tools
  • Go down to Internet Options
  • In the Internet Options window click the Privacy tab
  • Move the slider bar down to Medium, Low, or Accepts All Cookies
  • Click the Apply button to save the settings
  • Click OK to close the Internet Options window
  • Exit the browser and begin a new transaction in a new window

For Firefox:
  • Click on Tools . Go down to Options . Click on the Privacy icon
  • Click on the button next to Cookies, make sure' allow site to set cookies' is checked
  • Click OK to save changes and close the Options window
  • Exit the browser and begin a new transaction in a new window


If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.